Política de reembolso

Make Things Right Guarantee

Food Items

If you receive  the wrong product or is damaged, we will make things right by shipping you the correct item.  


To start an inquiry , you can contact us at amazonasfoodsonline@gmail.com and please include your order number and product in question.  Once investigated, we will contact you with a resolution to the problem.

You can always contact us for any question at amazonasfoodsonline@gmail.com.

 

Non Food Items

We have a 15-day return policy for non food items, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

 

To start a return, you can contact us at amazonasfoodsonline@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amazonasfoodsonline@gmail.com or ‪(818) 581-2177‬.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.